The customers using OEM version of Acronis True Image can upgrade to the latest version of the product available on Acronis website. You can also get support for OEM versions through Acronis Knowledge Base. Here are some of the OEM vendors Acronis works closely with: To get support for an OEM version of Acronis product, please contact the hardware manufacturer. Support for OEM versions of Acronis products is provided by the OEM vendors distributing these products. Support for OEM versions of Acronis products is provided through Acronis Knowledge Base